FAQ

What inverter models are available?

We offer inverters of various power levels, including single-phase and three-phase models, ranging from 1kW to 100kW+. Please check our product catalog or contact the sales team for specific models and parameters.

Can your inverter be customized?

Yes, we provide customization services. Product parameters, appearance, communication interface, etc. can be customized according to customer special needs. Please contact our sales team for specific customization requirements.

What brands of PV modules are your inverters compatible with?

Our inverters are compatible with PV modules of mainstream brands on the market. If there are special needs, we can provide compatibility testing services to ensure the best performance of the system.

Do you provide prototype testing? How to apply?

Yes, we provide prototype testing services. You can apply for a prototype through a sales representative, and we will arrange a suitable model for testing according to your needs.

For large projects, do you provide on-site technical support?

Yes, for large projects, we provide on-site technical support services, including installation guidance, commissioning, and training. The specific support content will be customized according to project requirements.

How do I choose the right inverter for my PV system?

Selecting the right inverter requires consideration of multiple factors, such as PV array capacity, grid requirements, installation environment, etc. Our technical team can provide professional advice based on your specific needs to ensure that the best solution is selected.

What is the ordering process? How long does it take from ordering to delivery?

The general process includes: demand confirmation, solution design, quotation, contract signing, production, testing, and delivery. Standard products are usually delivered within 2-4 weeks, and customized products may take 6-8 weeks. The specific time will depend on the order volume and product type.

How is the price of the inverter calculated? Are there any preferential policies?

The price is determined by factors such as product model, power level, and order quantity. We provide a tiered pricing policy, and large-volume orders can enjoy more favorable prices. Please contact our sales team for specific quotes.

Does your inverter support remote upgrades? Is the upgrade service charged?

Most models support remote firmware upgrades to ensure that the product always maintains optimal performance. Standard upgrade services are usually provided free of charge, and special upgrades may incur additional fees.

If the inverter needs to be replaced or repaired, what is the process?

If you encounter a product problem, please contact our customer service team first. We will provide remote diagnosis, and if replacement or repair is required, we will arrange for the nearest service outlet to handle it. Product repairs during the warranty period are usually free of charge, subject to the contract agreement.
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